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Personalised service

We deliver outstanding customer service at every touch.

Cobham personalised service

When flying with Cobham, you can expect to receive only the highest quality service from our team of dedicated professionals who are trained to provide you with safe, professional and personalised service.

To ensure that customer focus remains top of mind for us at Cobham, we have appointed Phil Hood as Head of South East Australia. Phil's role is dedicated to ensuring an exemplary, personalised customer experience for Cobham customers.

Our focus at Cobham is on understanding our customers, and building partnerships with them, focusing on their whole journey with us. We know it is not just about the flight. The customers’ journey begins well before they arrive at the airport and continues long after they have landed.

Phil Hood, Head of South East Australia

The Cobham difference

Our goal is to build lasting and mutually beneficial relationships with all of our clients.

We understand that the 'one size fits all' approach is just not feasible in aviation, so we strive to tailor our service to our clients' specific needs and expectations.

We will work hard to get to know your business and your people. And we want to be able to add a familiar, human touch to all your interactions with us. This is the Cobham difference.

We have a great track record when it comes to customer service, but we know we can do better - we are progressively making company-wide changes to promote the culture that translates into positive experiences for all of our customers.

John Boag, CEO

Meal options

Many of our flights provide transport for fly-in, fly-out (FIFO) workers to mining, oil and gas project sites around the country. We are very conscious that this type of flying can easily become just part of a regular work routine for our passengers.

To help make their long commute to work a little more comfortable, we provide customised passenger meal options on many of our flights.